- #SCHOOL OF ROCK FRONT DESKLOG IN MANUAL#
- #SCHOOL OF ROCK FRONT DESKLOG IN PROFESSIONAL#
- #SCHOOL OF ROCK FRONT DESKLOG IN DOWNLOAD#
Each community-based franchisee is granted an exclusive operating territory, extensive training, and access to a proprietary IT structure and other forms of support to efficiently manage their school’s music business.School of Rock (titled onscreen as The School of Rock) is a 2003 comedy film directed by Richard Linklater, produced by Scott Rudin, and written by Mike White.
#SCHOOL OF ROCK FRONT DESKLOG IN PROFESSIONAL#
Students learn from professional musicians in an interactive environment combining weekly private lessons with structured band rehearsals, culminating in live performances in real rock venues. With nearly two decades of experience and 170+ schools throughout the US, Canada, Mexico, Panama, Brazil, Chile, South Africa, Australia, and the Philippines, School of Rock is the leader in performance-based after school music education. The total value of School of Rock’s improved security position is $40K+ annually. IT has complete visibility into what apps users have selected and has great control over what is in their company-sponsored app catalog. While franchise owners get access to core IT services, they also have the option to work with a wide variety of other service providers. If a user logs onto a shared device, which make up the majority of School of Rock devices, they will see just their personal Okta desktop with the right access permissions. Okta has become the gatekeeper to School of Rock’s infrastructure, and one that offers great visibility and control in app and user-level access. Dresser places the value realized of straightforward and automated processes along with the elimination of help desk tickets at $50K+ annually. Today, there is just one member of the School of Rock’s IT team that spends a fraction of his time managing a well-defined process around access and deprovisioning a user? An individual’s access to all core systems can be turned off with just one switch.
There was a frantic scramble to figure out what apps the employee was using and then quickly shut off all access. “Things like multi-factor authentication once required additional hardware and user frustration, but not anymore.” Before Okta, the IT team had experienced some serious fire drills when employees left the company. “Moving into Okta has allowed our entire IT staff to move from being ticket solvers who reset passwords and provided access to systems to being business consultants and technology consultants who actually help our end users understand how the technology can help grow their businesses and get real problems solved,” Dresser says. The value of that seamless access and not having to contact IT is an estimated productivity increase north of $200K annually. Employees appreciate having just one set of credentials and one central starting point on any device. “We found platforms that allow someone to literally run their school-if they wanted to-from a tablet or smart phone,” Dresser says. School of Rock knew the cloud was the best way to provide anytime, anywhere access to all of their tools and IT infrastructure. School of Rock’s adoption basically hit 100 percent. They had instant access to their email, their calendars, and other apps that Okta provisioned for them.
#SCHOOL OF ROCK FRONT DESKLOG IN DOWNLOAD#
Users would download the Okta mobile app, and their device would be set up for them automatically. But what they found was that their end users loved it too.
School of Rock started using Okta for security reasons, to ensure that when employees came and went, the data didn’t leave with them. “Every tool and every platform we have has to be not just mobile friendly, but mobile first and mobile complete.” “All of our users are mobile,” Senior Director of Information Strategy Sam Dresser explains. The remaining 600 need access from the franchised schools, the various venues where the students are performing, from home, or while on the road. To make things more complex, only 25 users are located at the company’s corporate centers.
#SCHOOL OF ROCK FRONT DESKLOG IN MANUAL#
It took multiple full-time IT staff members to manage manual processes such as on-boarding and off-boarding of users and providing secure end-user access to the company’s catalog of cloud-based apps. As the company grew, it started to feel like the Wild West. To ensure that music teachers and other franchise employees have everything they need to train their students, School of Rock’s lean IT team uses a mix of custom-developed apps and SaaS productivity apps such as NetSuite, Google Docs, and Docusign.
Students and parents love the model and School of Rock has grown from only a few hundred students almost two decades ago to over 20,000 today located at over 170 schools in 9 countries. They take their students from the lesson room to the stage, developing both their musicianship and confidence with programs designed for all skill levels. School of Rock believes the best way to learn music is to play music. Students take center stage, technology stays behind the scenes
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